hi there,
 
i just wanted to let you know my friend dawn bennett and i were at walden yesterday and had massages and hair services with rachael, and i wanted to let you know we both love our hair! and i also forwarded the email about the promo for rachael to all my friends, even if they cant get in with her during may hopefully she will get some new cllients from the email i sent to everyone. also i am so happy with my hair which by the way never happens, esp with someone i have never been to before and let alone loving it even more today after i flat ironed it myself… i took a few moments and posted reviews about my wonderful exp with rachel on trip advisor and yelp, hoping that others will book appts with her and her clientele will grow :)  i thought you’d appreciate knowing what i had to say about rachael so here is the review i posted on the web:
 
Rachael is awesome, she transformed my lifeless locks into trendy strands of awesomenesssss….. I usually like my hair to be edgy and trendy, yet versatile so I can flat iron it or wear it beachy wavy…I got exactly what I wanted! … and she listened to my needs and wants and saw my vision and then created it … I love my hair! I normally don’t feel this way the day after getting a hair service, let alone by a new stylist, but I have to say I have never been so happy! she is very talented and I will return for sure. My friend and I both had our hair done yesterday and we are both very much so in love with our new hair cuts and color. If you are looking for someone who is fun and talented and love what she does, then call the spa and book and appt with Rachael, you won’t be disappointed, you leave feeling amazing and looking awesome!

 
so apart from that great exp i wanted to let you know that I have been to walden now 2 times, and I will continue to come back because i love it so much, however i do have one complaint, no one has ever offered me anything to drink other than water or tea, and yesterday i even brought my own bottle of wine, but then i was told walden does offer comp wine and champagne and i guess i don’t know if that is all or not but no one has ever even offered me coffee, but i did wonder into the fireplace room at karens offering to have a look around while my color processed and i found a kourig so i made a cup of coffee but i think that as a new guest and then as a returning guest, i feel slighted that there are ammenities that were available to me but i had no way of knowing. i am sure i cant be the only person this has happened to, twice now, so maybe you can look into that, or whatever, i think it would be nice for someone to have explained that after the services and after the relax time in our room we could enjoy a glass of wine or cup of coffee in the fireplace room or something… i just feel slighted by not being offered anything… and i wanted to let you know. clearly i am happy to give compliments when they are due, and i also feel that its important for you to know what i was not happy with.
 
sincerely,
 
neva adams